Frequently Asked Questions
Questions About Awnings
Why have clean and maintained awning(s)?
It enhances your business image and the impression it makes.
Provides drive by and walk by attention.
Preserves your valuable investment.
Mold, mildew, bird droppings, and environmental debris can shorten an awning life by many years.
What we do to preserve your awning(s)?
We hand clean only. Please note power washing can cause excessive wear on the fabric and seams, can cause damage, scarring, remove water protection, and weaken the fabric.
Use of special cleaning agents, mildewcides, UV protectants, and water repellents.
Discounted maintenance programs available to make your awnings last many years longer without costly replacement.
How often should I clean my awning(s)?
This customer requested cleaning of a five year old awning which had the beginnings of mildew growing into the fabric. We successfully cleaned and treated the awning and it looked brand new. Unfortunately, mold and mildew will always return to the same environment if not consistently maintained. This customer waited another five years before calling us back and this time we could not save the fabric and had to replace it instead at a greater cost than cleaning..
Frequency of maintenance and preservation affects how long they last. Depending on location, traffic, type of fabric, and orientation, typical maintenance programs are recommended quarterly to annuallly. Many of our regularly maintained awnings having 5 year warranted fabric are over 25 years old and still look brand new.
Why use us for awning services?
We have successfully serviced/recovered over 50,000 awnings for businesses and residential owners for over 25 years.
We pride ourselves in making awnings look as good as they can for as long as they can in order to make your investment last as long as possible.
We use gentle and effective techniques (no power washing) so the awning is properly addressed including the fabric and seams.
We apply UV protectants and water repellents to make your awnings last longer.
We wipe down windows, clean up the work area, and recycle the waste water.
We perform our services at times to reduce interference with business or pedestrians.
Questions About Blinds & Shades
What is Ultrasonic Cleaning?
Ultrasonic cleaning is essentially sound waves traveling through water, causing molecular bubbles which implode and pull dirt and soils off a surface – the same way your dentist or jeweler cleans dental equipment or jewelry. It penetrates all the nooks and crannies not otherwise accessible to provide a maximum cleaning.
Why use us for blind and shade services?
We have been professionally cleaning blinds and shades for over 20 years. We have been through many training programs as well as having developing our own techniques for specialized needs. We apply anti-statics and treat and remove mold and mildew. We have chosen not to perform our services on site i.e. NOT in someone's driveway or on the street because we believe that the quality of the work our customers demand should not be limited by time and space nor do we take the chance of dripping on your carpets, windows, or furniture. We pride ourselves in the highest quality results attainable. We are also fully insured and stand behind all the work we perform.
Why are we different?
We inspect each blind or shade to determine the proper technique or cleaning agent needed to treat the item. We change our cleaning solutions depending on the item we are cleaning based on the knowledge that "one size does not fit all" so that we only use solutions or techniques applicable to that type of item. Our anti-static application reduces accumulation of dust and other airborne particles so they stay cleaner longer and provides a shinier and smoother surface.
How much does it cost?
We offer discounts based on the number of blinds/shades being cleaned, the sizes and whether they are to be dropped off, or we can pick up, remove, and reinstall. We have no minimum pricing for drop-offs. If we come to you our minimum price is $85.00. The exact amount depends upon location, type of window treatments being cleaned, and sizes. We can usually quote the job cost for you over the phone.
How long does it take?
For drop offs, we have your blinds/shades available to you within 2 full days. For pickup and reinstall customers the turn around can be longer or shorter depending on their needs and availability. We will hold your blinds/shades until you desire to have them returned.
How do I know that my blinds are cleanable and repairable?
Before working on a blind/shade we will inspect it and assess its clean-ability and If it can be repaired. If we have any questions we will call to discuss options before we proceed. We have been successful in cleaning many coverings that others considered not to be cleanable.
Where is your drop off location?
4260 Camden Ave San Jose, CA 95124
Our normal drop off and pick up times are Monday through Friday 9am until 5pm.
If we are not in the office, you can place your items on the right side of the building where there is a drop off container which has paper work to be filled out and left with us.
Cities that we provide pick up and return services include: San Jose, Sunnyvale, Los Gatos, Campbell, Santa Clara, Milpitas, Los Altos, Cupertino, Saratoga, Monte Sereno, Palo Alto and Mountain View. We are available to do other areas subject to additional travel considerations.
Call for details. Neighborhoods including but not limited to: Alum Rock, Evergreen, Cambrian, Blossom Valley, Almaden, Burbank, Rose Garden, West San Jose, Silver Creek, Fruitdale, Sunol, Downtown, Yerba Buena.
What results can I expect?
Results are dependent upon the underlying conditions of your blinds/shades. Often outside dirt can disguise underlying damage to the blind/shade due to buildup of excessive dirt, nicotine, ultraviolet rays, and other factors. You can always expect a clean blind or shade to the greatest extent possible. Oftentimes our results are even beyond our own initial expectations.
Is there a guarantee?
We guarantee that you will be pleased with our services. If you find that the results are not satisfactory we will redo the blinds/shades again at no extra charge to assure that everything has been done to achieve the best possible results.
Before we undertake cleaning, we inspect and evaluate the items to be serviced and if we have any questions about whether it will hold up to a cleaning we will call to discuss and obtain your approval. Sometimes due to the age or extent of damage or wear, we are unable to anticipate possible damage to items for which we cannot be held liable. This is very rare and we do offer replacement blinds and shades at discounted prices.